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Terms and conditions

1. OUR CONTRACT & AGREEMENT
In every case you must read the terms and conditions. Your agreement is with “
Raami Travel” (Rāmi L, LTD).
Subject to the terms relating to reservations your contract comes into existence when you pay a deposit and we accept your deposit payment. This agreement will be governed by
law of the Republic of Latvia and any disputes will be dealt with by the Court of the Republic of Latvia.

1.1 Group Leader
The person placing the reservation and completing the booking form will be the group leader for the duration and he/she will be our point of contact for the group and you accept that the group leader has the authority to deal with us on behalf of every member of the group. To avoid confusion, we will not normally enter into discussions with any other member of the group. If for any reason there is a change in group leader, you should notify us immediately, and we will not accept any change until we have received confirmation in writing. The group leader is liable for payment of the invoice and therefore is responsible for collecting all monies from his/her group and for making all payments by the due date. The group leader accepts full responsibility for paying for all the people on the booking. The group lead name is responsible for ensuring that all members of the group know about and adhere to the terms and conditions.

2. PAYMENT TERMS
A 15% deposit which is pre-stated upon any given quote is payable upon booking, verbal or otherwise to secure the arrangements detailed therein. The final balance of account is payable 45 days prior to the date of arrival. Any booking made within 45 days of the date of arrival is payable in full upon booking. Should any amounts not be paid by the due date, Raami Travel, at their sole discretion, will be entitled to treat the booking as being cancelled by the client, and charge cancellation and/or late payment charges as set out in paragraphs 9 and 10. Raami Travel shall not be obliged to deliver tickets, passes and other documentation relevant to a booking, until all accounts have been paid in full.

3. WHAT IS NOT INCLUDED IN THE PACKAGE?
All transport arrangements to and from the destination, unless specified. All items of a personal nature such as telephone, insurance, etc. Any extra items requested and arranged after the deposits have been made are chargeable and payable in full upon final payment. Anything that is not clearly stated in your confirmation, is not included in your package.

4. WHAT IS INCLUDED IN THE PACKAGE?
Only the items detailed in the Confirmation documents.

5. THIRD PARTIES
Raami Travel specialise in making arrangements on behalf of its clients, contracts with third parties for provision of all the necessary facilities including the provision of tickets for entry to the event/occasion. In doing so it is expressly agreed that Raami Travel acts only as an agent of the client and that no liability of any kind whatsoever caused shall attach to Raami Travel inconnection with or arising out of such arrangements. The contract between Raami Travel and the client shall be subject to any terms and conditions of contracts with third parties. In the event that such facilities or tickets shall not be available, for whatever reason, any liability of Raami Travel shall be limited to the return of all sums paid by the client for such facilities or tickets. Some hotels may require a bond, in the form of cashor a credit card, to cover potential damages to their property. Raami Travel accepts no responsibility for any problems that may arise between the client and hotels or third party suppliers.

6. ALTERATION OR CANCELLATION OF ARRANGEMENTS BY THIRD PARTIES.
When the arrangements and/or facilities for any event are changed or cancelled by a third party,
Raami Travel will use its best endeavours to provide a suitable alternative. Third party suppliers will on occasion change the nature of an event, with the proviso that the replacement is of the same standard. This applies to all activities, nightlife and hotel accommodation provided by Raami Travel. In the event that an alternative of the same standard cannot be offered by a third party, Raami Travel will attempt to obtain a refund for the event in question, but cannot guarantee to do so.

7.CHANGES TO ARRANGEMENTS BY RAAMI TRAVEL
Every reasonable effort will be made by
Raami Travel to adhere to advertised and confirmed arrangements, but Raami Travel reserves the rights at its sole discretion to alter, omit or change arrangements should it be found necessary to do so, and shall have no liability whatsoever to the client for any such changes, save a refund of any monies not expended.

8. CHANGES TO ARRANGEMENTS BY THE CLIENT
Every effort will be made by Raami Travel to accommodate any changes or alterations requested. Extras will be charged as such. Reduction in the number of a party will be treated as a cancellation, but only in respect of the number of reduced places. In the event that the client is in breach of any obligation under this contract, or has entered into receivership or liquidation, or has become bankrupt or insolvent, then this contract shall be treated as cancelled by the client. In all such cases, cancellation charges in accordance with paragraph 12 shall be applied. All amendments to the booking must be made via Raami Travel, and not directly with the hotel or third party supplier.

9. CANCELLATION
If any client wishes to cancel arrangements for whatever reason, the following cancellation rules shall apply: Before any deposit payment has been made within the time scale stated, no effect. More than 28 days prior to the event date, your deposit is not refundable and not transferable however no further charges shall be made. Less than 28 days to the event date shall incur a 100% charge of the final balance of the person or persons who have cancelled. No refunds will be offered for any reduction in the number of nights stay by the customer, within 28 days of the arrival date. It is the responsibility of the customer to ensure that they have adequate insurance against cancellation due to ill health. Raami Travel will not offer any refunds within 28 days of arrival. A reduction on the number of nights stay represents a partial cancellation and Raami Travel will retain a percentage of the deposit dependant upon the number of nights cancelled.

10. LATE PAYMENT CHARGES
Failure to pay the balance by the due date will result in a late payment charge of 20 EUR for every working day that the payment is late.
Refusal by the client to pay the late payment charge will result in the cancellation of the booking by
Raami Travel.

11. LIABILITY
Raami Travel shall not be liable for any matter whatsoever that is beyond its control, and shall not in any circumstances be responsible for any sequential or indirect loss that may be incurred by the client or its guests, associates and agents, or any third party.

12. DESCRIPTIONS
In compiling our details on our internet website and establishing all our arrangements we have relied on the information provided by third parties. Wherever possible these have been verified. However, should you find anything that is not as described, please let us know as soon as possible, so that we can give it our attention.

13. BEHAVIOUR

a. We can end your holiday if your behaviour or that of any members in the booking is likely in our opinion to cause distress, damage, and danger or to annoy customers, other members of the party, employees, property or anyone else. If you are prevented from travelling because any person in authority thinks you appear to be unfit to travel or likely to cause discomfort to or disturb other passengers, you will not be able to complete your holiday arrangements and we will not be liable for any refund, compensation or any other costs you have to pay. We cannot accept liability for the behaviour of others in your accommodation or any persons taking part in any event associated and/or in the same environment which forms part of your holiday or if any facilities or services are removed as a result of their action.

b. You understand that when you book through us, you accept responsibility for the proper conduct of yourself and other members of the party during your stay. The hotel reserves its right within their reasonable opinion to terminate the holiday of any member of the party due to misconduct. You are also liable to make reimbursements to the hotel for any damage caused during your stay. Some suppliers will require you to make a deposit at the time of check-in in order to cover potential damage. This deposit will be refunded when you check out provided that there is no damage to the accommodation

c. You agree to ensure that all members of the party comply with all event timetables of the events. Failure to keep to the timetables may result in either discontinuation of the event or cancellation of the said event. We will not be liable for any refund, compensation or any other costs that may be incurred by you.

d. You agree to ensure that all members of the party act at all times in a safe responsible manner and comply with all safety procedures, listen and be present at all safety and information briefings which are relevant to the events booked, make supervisors or any persons in authority immediately aware of any equipment or site deficiencies or concerns, dress suitably for any event as advised by our suppliers and observe and obey all laws, requests, conditions of use of any supplier, including accommodation and entertainment venues.

14. COMPLAINT
Should you be unhappy with any element of your package, you should notify us immediately so that we may have an opportunity to investigate/rectify the problem. If the problem arises which relates to accommodation, you must report it immediately to the manager or more senior person of the venue. If you continue to be dissatisfied, you should write to us formally setting out your points within 14 days of returning from your holiday if your complaint or claim does not involve death or personal injury or illness or within 3 months of returning from your holiday if your complaint or claim involves death, personal injury or illness. As long as the above conditions have been observed, the matter will be investigated and we will endeavour to reply within four weeks of the receipt of the complaint. Please note the four week reply period is dependant upon the co-operation of the relevant hotel or supplier and this period may be extended due to circumstances beyond our control. If compensation is deemed to be appropriate by us, it will be limited only to the cost of the particular element in the package where the problem has arisen. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation you may have been able to claim could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause. In the unlikely event that you have to pay for an activity or for entrance to a venue then you must collect a receipt and send it to us in order for us to reimburse those costs.

15. Law of the Republic of Latvia
This contract shall be governed by the Law of the Republic of Latvia and shall be subject to the sole jurisdiction of the Courts of the Republic of Latvia.